Shipping policy
SHIPPING POLICY
Welcome to On The Set Apparel!
On The Set Apparel is owned and operated by On The Set Apparel LLC.
Thank you for shopping at On The Set Apparel, this shipping policy applies to all products offered and published by On The Set Apparel on the website:
On The Set Apparel is committed to deliver the product in perfect condition at the address indicated by the customer in the checkout page. In order to optimize delivery, we thank the customer for indicating an address in which the order can be delivered within normal business hours.
1. ON THE SET APPAREL SHIPPING
- On The Set Apparel delivers worldwide.
Products may be shipped from different parts of the world depending on the supplier of the product. Shipment of products to some countries may be limited by the respective supplier.
On The Set Apparel orders are shipped and delivered on business days (Monday - Friday - 8 AM - 5 PM CT). For security reasons, On The Set Apparel will not send any order to post office boxes or military bases, nor will it accept any order when it is not possible to identify the recipient of the order and its address.
2. SHIPPING COSTS
- Standard rate: 3.99 USD
Shipping costs may depend on the size and dimensions of the package and the place of delivery of the order and will be shown and calculated in the payment screen.
On The Set Apparel may on some occasions and as a result of offers, promotions and special days, offer free shipping on some or all products. Free shipping will be applied to the order at the time of purchase on the website.
3. ORDER PROCESSING TIMES
- 1 - 3 business days.
Order processing will take place Monday through Friday from 8:00 AM to 5.00 PM CT (Orders are not processed on weekends and major holidays). Please keep in mind that may be extended during holidays, launches, restocks, limited edition releases and promotions.
Note: Order processing times and shipping times are different.
4. SHIPPING TIMES
- 5 - 7 business days
Shipping times may vary and depend on the place of delivery of the order.
Important: Due to the current health emergency caused by COVID-19, delivery times may be extended.
5. SHIPMENT TRACKING
You will receive an email when your order has been processed, this will include the tracking details of your order. Please make sure to track your item using the tracking number we provide to you. We are not responsible for any lost or stolen packages. If your package has been lost or stolen, please contact the appropriate shipping company according to the tracking number, for further assistance and information.
6. DELAYS
On The Set Apparel is not responsible for delays in shipping or delivery, due to natural or uncontrollable events. Additionally, On The Set Apparel is not responsible for delays related to the courier itself (such as customs clearance). Unfortunately, we do not have control over these delays. Transit time does not include Saturday, Sunday, or Holidays.
7. UNDELIVERED PACKAGES
If at the time of delivery, the customer is not at the delivery address or if it is not possible to deliver the package to any person in charge, the product must be returned and extra charges may apply for shipping costs.
8. WRONG DELIVERY ADDRESS
On The Set Apparel will not take charge, or make returns for lost or undelivered packages, for wrong shipping addresses, please be sure to provide correct and accurate shipping addresses, at the time of purchase.
9. SECURE DELIVERY ADDRESS
On The Set Apparel recommends customers provide a secure delivery address, for example your home or place of employment. On The Set Apparel is not responsible for packages lost or stolen due to unsafe delivery addresses.
10. CUSTOMS TAX
Customs in certain countries may charge additional taxes or fees. Please note that any additional costs related to import/customs duty are the responsibility of the buyer. Please check your own country's policy on importing goods, as we are unable to provide this for you.
11. SHIPPING COMPLETED
Each delivery is considered to have been made from the moment On The Set Apparel makes the product available to the buyer, which is made possible by the control system used by the courier company when the status of the order changes to “completed” or “delivered".
12. CONTACT INFORMATION
If you have questions about this Shipping Policy, please contact us through our contact page or via the contact information below:
On The Set Apparel.
Info@onthesetapparel.com
11201 Ed Brown Rd.
Charlotte, North Carolina
28273 United States.